Frequently Asked Questions
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
Do you have a Help Center?
End-User Support Help Center: https://help.streaming-subscription.com/en/
I need additional assistance.
Please send us an email with your full name, the email you used for account and a description of the issues you are experiencing to shortgamechef@uscreen.support and one of our team members will be able to assist you further.
Billing & Support
What is the Refund Policy?
Hello! It's Parker here from ShortGameChef.com. I appreciate you choosing our platform for top-notch golf instruction. Let's quickly talk about our approach to refunds.
We typically do not issue refunds. We invest a great deal of effort and passion into producing our subscription-based video content, and we're confident in the value it brings to your game.
However, I get that unique situations can pop up. If you believe there's a compelling reason to discuss a refund, please don't hesitate to contact my support team. We're always here to help and we're willing to consider exceptions on a case-by-case basis. Ultimately, it's a judgment call made with fairness in mind.
To discuss this or anything else, just reach out to our support team. We're committed to ensuring your satisfaction and providing a responsive and fair service.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your subscription by clicking Profile at the top right. Then select Purchases. Click on Cancel Membership then follow the on-screen prompts.
How do I reset my password?
On the Sign In page, click Forgot Password?, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking Profile at the top right. Select Dashboard. Under Private Info, click on Change Password. Enter your current password, then your new password. Click Save Changes.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
Who do I contact if I need further assistance?
If you have questions about your subscription, billing, or technical issues, please contact shortgamechef@uscreen.support.
For all business related inquires or feedback, please contact hello@shortgamechef.com.